In case if you have received the wrong product instead of the one that you had ordered, please contact us, we will dispatch & deliver the right product & our courier partner will collect the wrong product which has been delivered to you. This whole process won’t incur any charges, we consider it as part of our extended customer service. Kindly make sure the wrong product delivered should in exactly the same condition as it was when it was received by you. If you fail to maintain the condition stated above, it will be considered as sold & you will have to pay for both product instead of the one you had ordered.
If your ordered product is not delivered at all even in maximum 10 days of time.
In this case if you have been delivered the wrong item or the item which has been delivered to the registered shipping address is spoiled and no more usable.
If you are eligible for a refund as per the policy, we will refund you 100% money back without any questions, once our quality check personnel passes your claim, after checking it.
Refund process from our side takes a maximum 24 hours, any further delay would be solely card issuer bank’s responsibility.
Kindly contact our customer care via email, to claim a refund.
If you think you have ordered a wrong item if you request us within 12hrs of the time of purchase. We will not ship the item and we will refund 100% money back. After 12hrs of purchase, if you fail to send order cancellation email, you will not be eligible for the return policy, since the product might have been shipped by the time. When you cancel the order, make sure you submit a proper reason, without proper reason for cancellation, we will not be able to accept it. We make every bespoke product after we get the order; canceling any order will affect us & so expect your co-operation in this regard. Refund will be processed from our side in maximum 24 hours as mentioned earlier.
Please feel free to contact us at firstname.lastname@example.org (Between 10 am to 6 pm every email will be replied in maximum 24hrs)